Having contacted Gloria in reference to a Dahua Intercom and NVR, I was very satisfied with her knowledge of the products, her very friendly and effective communication skills, I decided to purchased to purchase one Dahua NVR5232-EI , Dahua VTO2311R-WP and DAHUA VTH2621GW-WP. The items were delivered very quickly (10 days) after placing the order. The items were well packaged and received in good condition. The products were all original Dahua. I am very satisfied wth my order and the service given.